Frequently Asked Questions

 

New Clients

  • Welcome! We’re glad you’re here and seeking support. Please call our main line, (214) 351-3490, between 8am and 5pm, Monday through Friday. Our trained staff will ask a few questions to find the right services for you.

  • You can visit our accepted insurances page. Don’t see your insurance? Call our main line, (214) 351-3490.

  • Let us know! No one will be turned away based on their ability to pay. We can provide free and low-cost care through our sliding scale, or enrollment through the North Texas Behavioral Health Authority. You can contact our billing team at

    (214) 351-3490 ext. 3549

Current Clients

  • If you are experiencing a life threatening emergency, please call 911 immediately.

    If it is during regular business hours, please call us at (214) 351-3490 and let them know you are experiencing a mental health crisis and need to speak to a clinician.

    If it is after hours and you are experiencing a non-life threatening mental health crisis call the following number:

    Dallas, Ellis, Hunt, Kaufman, Navarro or Rockwall counties, please contact North Texas Behavioral Health Authority Crisis Hotline at (866) 260-8000.

    Collin County, please call LifePath Crisis Line at +1 (877) 422-5939.

  • Staff that answer our main line, (214) 351-3490, have all of our provider’s schedules and can assist you with scheduling or rescheduling your appointment.

  • Click here to request a refill. You can also fax your home clinic at the following numbers:

    Plano – (972) 526-5524

    McManus – (888) 516-1064

    Mesquite – (844) 269-6369

    Dallas – (214) 352-0871

    Corsicana – (903) 872-1441

    Kaufman – (833) 227-4912

    Waxahachie – (972) 935-9804

    Greenville - (972) 526-5524

    Rockwall - (972) 526-5524

  • Our qualified pharmacy team will gladly help you get prescriptions transferred. Please call the pharmacy at (972) 548-9484.

  • Please email your request for a prior authorization to pateam@childrenandfamilies.org

  • Did you know that you have a Qualified Mental Health Provider or “Q”? Qs are clinical caseworkers who can assist you throughout your course of treatment by helping you learn about your diagnosis and providing supplemental resource referrals. You can schedule an appointment with your Q by calling our main line, (214) 351-3490.

  • Click here to be redirected to the billing page.

Still have a question that wasn’t answered above?

Call our main line at (214) 351-3490 during business hours (8a-5p) and talk to our trained call center staff
or click here to contact us.